GENERAL CONDITIONS OF PURCHASE

The Legal Notice published on this website identifies the owner as established in Article 10 of the Law on Services of the Information Society and Electronic Commerce and contains information on the personal data protection policy.

The products offered on this page are intended for the online sale of luxury hair treatments, so the purchase contract is made at the time the client issues the express confirmation of their order. For this reason, CALYPSO BRAVUS, S.L., recommends reading the full legal notice and these general conditions before accepting the order.

This contract is entered into within the legal framework established for Electronic Commerce by Law 34/2002 on Services of the Information Society and Electronic Commerce, taking into account Law 7/1996, of January 15, on the organization of commerce. retailer, Law 7/1998, of April 13, on general contracting conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the defense of consumers and users and Law 3/2014, of March 27. The contracting conditions are as follows:

Characteristics of the products. The characteristics of the products offered on this site appear on the screen under their visual identification.

Prices. All prices shown on the website are expressed in euros (€) and include Value Added Tax (VAT). Unless otherwise indicated, the prices shown together with the articles do not include shipping costs, which will be shown during the purchase process and when filling in the shipping information.
The prices of the products may change at any time, although the possible changes will not affect the orders with respect to which MYC STUDIO has sent you the order confirmation, except for computer / technical error.
Languages ​​in which the order can be made. Spanish, English and Arabic.

The steps to follow to order. You must select the items that interest you by informing the number of units and “clicking” on the “add to cart” button to add them to the shopping cart. At any time you can view the content of the shopping cart at the top right of the page, where you can see the selected items, their price and taxes. From this same window, before submitting the order, you can correct, change or cancel the selected products, and then you must select the “update cart” option.
When you have finished choosing products, click on the “checkout” option. You will be redirected to the “delivery & payment” page where you must provide your email and other billing details.

Subsequently, it will be necessary to accept the Purchase Conditions by marking an acceptance box. Finally, you must click on “finish order” and you will be redirected to the “complete order” page, where you must choose the payment method and you will be redirected to the payment gateway. Once the process is complete, you will receive a confirmation of the purchase made.

Track the order. Once the order has been placed, it will be archived so that it can be accessible through the Internet until it has been delivered.
 
Confirmation of Receipt of Order. Once your order is placed, we will send you a confirmation email and another email, when we are preparing your order. When the package leaves our facilities, the logistics company will send you an email / sms indicating the estimated delivery date and your tracking number (check the spam email in case it reaches that tray).
 
Payment Methods. CALYPSO BRAVUS, S.L. accepts various forms of payment. Each one with very high security standards to ensure payment with confidence.
 
The payment of the price of the products will be made by any of the forms indicated below:
• Payment by credit card Visa, or MasterCard. The customer can choose to pay by credit card, so that the operation will be confirmed at the time the order is placed.
• Payment with paypal. The user is aware that payment by this means implies acceptance of Paypal’s privacy conditions, unrelated to those of this website.
The amount to pay that you have approved at the time of purchase will be the one that will be charged to your credit or debit card or to your PayPal account (except for surcharges that may be applied by third parties outside of us.) The amount will only be charged on your card when the products are shipped from our warehouse.
Right of withdrawal. In accordance with the provisions of the General Law for the Defense of Consumers and Users, the client will have the right to withdraw from the contract for a period of 14 calendar days without the need to indicate justification, except for legal exceptions.
 
The withdrawal period will end 14 calendar days from the day the contract is signed. To exercise the right of withdrawal, the client must notify his decision to withdraw from the contract through an unequivocal statement (via email info@myc-studio.com). You can use the model withdrawal form that appears below, although its use is not mandatory. Both the email and the postal address to which you can direct your request appear at the end of these purchase conditions.
 
To determine the observance of the deadline to withdraw, the date of issue of the withdrawal declaration will be taken into account. CALYPSO BRAVUS, S.L. will communicate without delay to the client in a durable medium the acknowledgment of receipt of said withdrawal, in case of receiving the exercise of this right via email.
 
The customer must return the products that make up the order object of the return to CALYPSO BRAVUS, S.L. in perfect condition, without any undue delay and, in any case, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to CALYPSO BRAVUS, SL. This term will be considered fulfilled if the customer returns the goods before the period of 14 calendar days has expired. The customer will only bear the direct costs of returning the order.

The return must be made at the following address:

STUDIO-MYC
Atte. Calypso Bravus S.L.
Calle Cavallers 61, local 2
08034 Barcelona
Spain

CALYPSO BRAVUS, S.L. will refund any payment received from the customer, including, where applicable, delivery costs, without undue delay. CALYPSO BRAVUS, S.L. will make the reimbursement using the same means of payment used by the customer for the initial transaction, unless the customer expresses otherwise and as long as he does not incur any expense as a result of the reimbursement. However, in the event that the customer has expressly selected a delivery method other than the less expensive mode of ordinary delivery, CALYPSO BRAVUS, S.L. It will not be obliged to reimburse the additional costs derived from it.

The refund will be reflected in the customer’s account in a period of between 7 and 15 working days, depending on the entity.

The customer can also choose to exchange the product for another, whether it has been by mistake when ordering one product or if he wants to exchange the product for another. You will only have to bear the costs of returning the new shipment. In the event that the product had an amount greater than the returned amount, the customer must pay the difference. If, on the other hand, the order is for a lower amount, the difference will be refunded.

CALYPSO BRAVUS advises to send the products by certified mail or courier to be able to track the package and that no incidents arise.

Once we receive the merchandise, we will check it and if it is in perfect condition and without signs of use, we will proceed to refund the order or change products.

For health reasons, changes or returns will not be accepted on cosmetic products that have been opened or with signs of use, unless they are in poor condition or are defective.

In case of having received an erroneous or defective product, the costs of return and re-shipment (if any), will be borne by CALYPSO BRAVUS, S.L.

The return of incomplete, damaged or scratched products will not be accepted, as well as products without the original packaging and / or label, or products with evidence of having been used.

Once the courier company delivers the package to our facilities and after verifying that the items are in perfect condition, you will receive a confirmation email indicating that the amount has been paid.

Withdrawal form. CALYPSO BRAVUS, S.L. provides this form to customers who, having bought a product on this website, wish to withdraw from the sale contract. However, and in order to facilitate the right of withdrawal, all the fields of this form must be completed by the client-

The client may send this form to CALYPSO BRAVUS, S.L. to the address info@myc-studio.com:

“For the attention of CALYPSO BRAVUS, S.L., with address at CL. CAVALLERS, 61 – LOCAL 2 08034 BARCELONA (Barcelona):
I hereby communicate that I withdraw from the sales contract referring to the order placed through the website https://www.myc-studio.com/.
Order date: __/__/_____.
Order number:
Name and surname of the client:
Customer address:
Client’s signature (in case it was delivered on paper):
Date:”

Applicable warranties. All products offered through the website are completely original, unless otherwise indicated in their description. All have a two-year warranty period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defense of consumers and users and other complementary laws. .

Shipping methods, delivery time and transport

Shipping costs: Shipping costs are not included in the price of the products offered on the Web. Shipping costs will appear for express acceptance by the user before completing the purchase process and once the user has provided the shipping address of the order. You will be able to see the expenses consigned in the invoice. In case of return of the merchandise, the shipping costs will be borne by the customer.

CALYPSO BRAVUS, S.L. will charge shipping costs for each delivery. Shipping costs may vary depending on the place of delivery of the order (national or European territory and the Balearic Islands). Discount codes may be added to the prices shown in the products as long as there are no other promotions that do not support them (eg gift packs or discount promotions already applied on the web).

Shipping costs in Mainland Spain have a cost of € 4.99. Shipping costs will be free with orders over € 45.

The shipment of the order will be pending until all products are available. If the client wants to receive partial orders, he must contact CALYPSO BRAVUS, S.L. so that they indicate the operation to follow. To prevent the delivery of the available products from being delayed, CALYPSO BRAVUS, S.L. recommends not to mix reserve products with the products available from the catalog and to order separately.

Delivery and transport period: CALYPSO BRAVUS, S.L. uses the MRW transport agency for its shipments.

The average delivery time is between 1 and 3 business days from when the order leaves our warehouse, for products that are in our stock. These deadlines may vary if there is any incident in the delivery such as the absence of the recipient, incorrect address, etc.

Delivery time can be affected in times of high sales volume such as Black Friday, Christmas or special promotions.

At MYC we will prepare your order with a lot of love and dedication in approximately 24 hours from the purchase. Orders placed before 2:00 p.m. will be prepared and shipped on the same day, except in promotional periods. All purchases made after 2:00 p.m. will be managed on the next business day. Remember that if you place your order on a holiday (national, regional or local) or on a weekend, it will be processed on the next business day.

The specificity of some product segments may justify the establishment of a minimum purchase value, which will always be indicated in the first stage of the ordering process.

The current shipping areas are Peninsular Spain, National, Balearic Islands, Canary Islands and Melilla.

CALYPSO BRAVUS, S.L. provides regular delivery services that are subject to the procedures of each transport company, in particular with regard to shipping methods, delivery times, costs and limitations associated with the requirements of the orders to be delivered, as well as the order validation mechanisms, identity of the recipient of the purchase or the third party that represents it. CALYPS BRAVUS S.L. is oblivious to any change in the conditions of the service provided by the courier companies, being solely responsible for ensuring that the procedures followed by them before the delivery process correspond to the terms in force at the time of the conclusion of the purchase.

Pricing policy. CALYPSO BRAVUS, S.L. unilaterally reserves the right to modify the price of the products offered through this website, the current prices will be applied in the advertising coinciding with the time of the order, to guarantee the customer the accuracy of the price of the products .

Online dispute resolution. In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the consumer and CALYPSO BRAVUS, SL, without the need to resort to the courts of justice, through the intervention of a third party, called the dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/.

Applicable law and jurisdiction. These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The parties agree to submit to the courts and tribunals of the consumer’s domicile any controversy that may arise from the provision of the products or services that are the object of these Conditions. In the event that the consumer is domiciled outside of Spain, the Parties expressly waive any other forum, submitting to the Courts and Tribunals closest to the population of BARCELONA (Spain).

Doubts or claims. We have official complaint forms available to consumers and users, you can request them through any of the means of communication described below. The user can direct their doubts, complaints or queries about the follow-up of the order to:

Company: CALYPSO BRAVUS, S.L.
Address: CL. CAVALLERS, 61 – LOCAL 2 08034 BARCELONA (Barcelona)
Telephone: 934 108 618
Email: calypsobravus@gmail.com